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On Time: (Punctuality)

• All the tours begins on time.

• Late arrivals of guests are discouraged.

• Tour will begin and will not have extended wait time unless we have been contacted and requested.

• No wait time of more than 15 minutes, as it will affects the scheduled trip.

 

Travel Conditions:

• Tours may be altered or cancelled; full refunds issued if no alternative is available.

• Minimum of 2 passengers required for Private, Premium and Special Interest tours.

• Minimum of 6 passengers required for Group tours.

• Vehicles may differ if we have only minimum passengers.

• Enzoy Tours is not responsible for personal loss, injury, or damage.

• No refunds for unused tour portions or any attractions.

 

Languages:

• Guides provide English commentary.

• Other languages available upon request, subject to availability, and may incur extra fees.

 

Health & Safety:

• Tours have inherent risks, please go through the health & safety measures and precautions before accepting these risks.

• Inform Enzoy Tours of any health issues before booking.

• Enzoy Tours may cancel tours if health issues pose a risk.

 

Pricing:

• Prices are in NZD including 15% GST.

• Full payment required for overnight tours at booking.

• All payments have to be made via online, or through Retail Travel Agents, or Online Travel Agents.

• Paying cash is highly discouraged.

 

Included in Price:

• Guided tours for certain attractions.

• Snacks, and bottled water.

• Fuel and Road User Charges.

• Driver Guide.

• Admission fees for planned activities. (Note: For some attractions, participants may have to pay directly. Additional or optional attractions, can be either paid through Enzoy Tours or directly to the attraction or activity provider)

 

Children’s Fares:

• Children aged 4-14 pay children's rates.

• Children 14 and under must travel with an adult (18+).

• Infants under 4 may travel free or at a discount price.

 

Payment Methods:

• Payment via our online booking system.

• Payments through Retail or Online Travel Agents.

• Bank Transfer to Enzoy Tours Limited.

• No EFTPOS services.

Pricing Policy & Payment Terms:

• All prices mentioned are in New Zealand dollars (NZ$) and include 15% GST (Good and Service Tax).

• For Private / Premium / Special and Group tours if minimum numbers are not met, extra charge may apply. Alternatively tour can be cancelled, with an option to re-book or get full amount refunded.

• Full payment to be made before tour commences.

 

Cancellation Policy for Bookings Less than 48 hours:

• Less than 48 hours prior to the trip: No refund.

 

Cancellation Policy for Private / Premium / Special / Group - Day Tours:

• $25 minimum cancellation fee for online bookings.

• 7 or more days prior to the trip: Full refund.

• $25 fees for booking changes 7+ days before travel.

• 7 days - 48 hours before travel: 25% - 50% of the fare.

• Less than 48 hours prior to the trip: No refund.

 

Cancellation Policy for Private / Premium / Special / Group - Multi-Day Tours:

• $50 minimum cancellation fee for online bookings.

• 45 or more days prior to the trip: Full refund.

• 30 to 44 days prior to the trip: up to  50% refund

• $50 fee for booking changes 30 days before travel.

• 15 to 29 days prior to the trip: up to  25% refund.

• Less than 14 days prior to the trip: No refund.

 

Cancellation due to weather conditions:

If a tour needs to be canceled due to weather conditions, the typical process involves:

Notification: All participants will be notified as soon as possible. This can be done via email, phone calls, or text messages.

Refunds or Rescheduling: Offering a full refund or an option to reschedule the tour for another date. This depends on the attractions availability and the preferences of the participants.

Safety Assessment: Best decision will be made based on safety assessments and weather forecasts from reliable sources.

Alternative Activities: If feasible, Enzoy Tours may offer alternative indoor activities or destinations that are not affected by the weather, its up to the discretion of the participants to accept it or request a refund.

 

Luggage Policy:

• For private and premium tours, hand luggage that can be stowed in the boot.

• For special tours – if any gears required we will arrange the tow truck.

• For group tours – if required we will arrange the tow truck, 2 pieces of checked luggage per person (max 25 kg each).

• Carry-on luggage is the passenger’s responsibility.

• Enzoy Tours is not responsible for any loss or damage to the luggage.

 

Photos & Videos - Image Usage:

• Enzoy Tours may use passenger images for marketing purposes.

• Passengers can request access, deny, and/or correction of their images in writings.

• Email : noreply (at) enzoytours.co.nz – at represents @